Refund policy

Returns & Refunds Policy

At Molasses House, every piece we sell is something we believe in — and we want you to feel completely confident in your purchase. While returns are exceptionally rare, here's exactly where you stand.

Damaged in transit
Every piece is shipped fully insured for your peace of mind. If anything arrives damaged — a knocked frame, a mark that wasn't there before — contact us within 48 hours of delivery with a few photos. We'll sort it personally, whether that's a full refund, a replacement, or arranging remedial framing work. We'd rather have a quick conversation and get it right than make you fill out a returns form.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at concierge@molasseshouse.com.